24/7 Customer Support in Hosting
We acknowledge the significance of getting assistance without delay, that's why our hosting services include 24/7 technical support along with several options for contact. If you do not have an account yet, you can call us or use our live chat and chat with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up buying a service which you can't use. If you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs further analysis. In contrast to the vast majority of providers that you can find today, we reply to all of the tickets within 1 hour, so you won't have to wait for a whole day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers that we provide come with 24/7 customer and technical support, so regardless of what problem you experience, you can get in touch with us and we will assist you right away. The guaranteed reply time for each email or ticket that you open via your Hepsia website hosting Control Panel is only one hour; usually the response time hardly ever is more than twenty minutes. In addition, we provide telephone support with multiple local numbers around the world plus a live chat, so that you are able to contact us and receive additional information about our services even if you don't have an account yet. We are able to assist you with nearly any question or an issue you have - payment methods, plan features, e-mail configuration, hosting account settings, etcetera. If you use our services, you will not ever encounter a situation where you should wait for a couple of days to get a problem resolved like you'll need to do with lots of other service providers.
24/7 Customer Support in VPS Servers
Each and every VPS server package that we provide includes 24/7 customer and technical support, so in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you're able to contact us anytime, even weekends and holidays. For your convenience, we offer different ways of communication - phone support with a couple of local numbers around the world, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters because it is easier to monitor what is going on. The maximum warranted response time for all of the emails and tickets is 1 hour, but it rarely takes that long to get assistance. If you add the Managed Services upgrade that we offer, our admins can also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone if you run an entire server, so every single dedicated server that we offer includes 24/7 support with one-hour response time warranty whatever the situation. This service is 100 % free for all of the issues with the server or the software that was installed by our admins during the setup, which means that you are able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from the billing section or you could send an email message, and the actual response time for either rarely surpasses thirty minutes since we have admins available 24x7. In case you want general info about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you may take advantage of our live chat service and speak with a representative online. For third-party software assistance, we offer a Managed Services upgrade, that you can include to your server package from your billing Control Panel.