A ticketing system is the most widespread correspondence medium that web hosting companies offer to their clients. It’s most often part of the billing account and is the quickest way to resolve a problem that takes some time to examine or that needs to be escalated to a server administrator. In this way, all comments given by either party will be kept in the exact same location in case someone else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you will have to sign in and out of at least 2 accounts to do a specific operation or to get in touch with the hosting company’s customer service staff. In case you wish to administer a handful of domains and each one is hosted in its own account, you will need to use even more accounts at the same time. Additionally, it could take a substantial length of time for the provider to answer your ticket request.

Integrated Ticketing System in Hosting

With a hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst you are browsing through your files or updating different settings. The ticketing system is being strictly monitored 24/7/365 by our client support staff and the ticket response time is no more than 60 minutes, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast to certain hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and request info regarding any billing or technical issue. On top of that, you can see a variety of educational articles, which will help you fix the most common issues on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated servers, which implies that you will not require another support platform to touch base with our support staff – you can do this on the spot in the event that you confront a complication. Submitting a new ticket requires several clicks of the mouse and finding an older one is just as simple. Using our intelligent search option, you can swiftly track down any ticket that you’ve sent in the past. You can post a ticket whenever you want as our client service team representatives are at your disposal night and day and answer in no more than sixty minutes, although it seldom takes that much to get a response. With Hepsia, you’ll have everything in one single place and you can forget about needing to sign in and out of two or more platforms to resolve a simple problem.