A live chat is a real-time method of communication between a web hosting supplier's support team and its customers. It is a very efficient method to get some information about the website hosting services or get some problem resolved since you are talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the low possibility of errors any time you exchange info such as usernames or domain names, the quicker response time as the communication is real-time and the fact that you don't have to stay on the chat constantly - you're able to do something else while the agent examines the issue involved. Also, you will be able to be a part of a live chat room from any computer that's connected to the web, avoiding the phone rates that you will have to pay when you are calling to another country.

Live Chat Support in Hosting

Along with the telephone and ticket support, our company provides live chat support too. You're able to get in touch with us every day, which includes holidays and weekends, and we will give you more info about the Linux hosting that we provide in case you are not a customer yet, or about common and billing questions in case you already have an account. Though for solely technical issues you have to open a ticket to our technical support, as such matters need more time to be resolved, you can still get in touch with us through our live chat for some technical details. To give you an example, we're able to help you set up an e-mail address in your email client or troubleshoot a variety of problems, saving you a lot of time. Even when our telephone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, which means that when you have any questions about our Linux semi-dedicated servers, you're able to talk with our customer support team at any time regardless of whether you've already purchased an account or not. Generally, the chat service is for pre-sales, billing and general questions and issues, but we can help you with quite a few tech questions as well. We can help you pick the right package for your web sites in case you don't have an account yet, we can answer all the billing questions or issues you have or we can help you with installing your new e-mail address on your PC or smart phone - all the abovementioned will be done promptly as our live chat service is available all day long, each and every day. Any time you require support, you'll be able to talk with an agent and save considerable time.