One-Hour Response Guarantee in Hosting
Our guaranteed max response time for any tech support ticket that you submit or any e-mail that you send is only one hour, even if you contact us during weekends and public holidays. Whatever the essence of your query or issue may be, we’ll lend a hand immediately and will give you the required info to rectify any problem with your websites. The actual reaction time usually does not exceed 15 to 20 minutes, which suggests that you can just forget about waiting around for hours on end to get a problem fixed or what’s even worse – waiting around a whole day only to obtain an answer that more information is required whilst nothing is solved. We’ll offer you assistance in no time just because we know how expensive time can be in the dynamic electronic space. The sixty-minute response guarantee is valid for any billing or technical enquiry that you may have in regard to our Linux hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a ticket from your web hosting Control Panel or send an email relating to your semi-dedicated server, you will have a response within no more than one hour. You can contact us at any time in regard to technical, general or billing issues and given the fact that we’re available 24/7, you will always obtain support without delay. Depending on the specific question or issue, we will give you more details, resolve the problem if it has been caused by something that’s within our reach or tell you what steps to take in case you have to configure some setting for an Internet app that we can’t access. You can forget about waiting for a whole day for each and every reply. As a matter of fact, in the majority of cases we reply to tickets and emails within no more than twenty-twenty five minutes.