If you are a site owner, a problem may always show up and it doesn’t automatically have to be connected to the hosting service. For instance, something can go wrong when you bring a web-based app up to date or some critical content may be edited or deleted incidentally. Regardless of what the essence of the problem might be, you’ll have to touch base with the respective customer service team and request them to recover a backup or to assist you in solving the problem that you’re experiencing. How fast they’ll do this will predetermine the length of time that your websites will be unreachable. For specific websites like community portals or web stores, a repetitive outage too often equals lost visitors and cash. With that said, it’s rather important that you use the services of a company that provides not only a good customer service, but also a prompt one.

One-Hour Response Guarantee in Hosting

Our guaranteed max response time for any tech support ticket that you submit or any e-mail that you send is only one hour, even if you contact us during weekends and public holidays. Whatever the essence of your query or issue may be, we’ll lend a hand immediately and will give you the required info to rectify any problem with your websites. The actual reaction time usually does not exceed 15 to 20 minutes, which suggests that you can just forget about waiting around for hours on end to get a problem fixed or what’s even worse – waiting around a whole day only to obtain an answer that more information is required whilst nothing is solved. We’ll offer you assistance in no time just because we know how expensive time can be in the dynamic electronic space. The sixty-minute response guarantee is valid for any billing or technical enquiry that you may have in regard to our Linux hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a ticket from your web hosting Control Panel or send an email relating to your semi-dedicated server, you will have a response within no more than one hour. You can contact us at any time in regard to technical, general or billing issues and given the fact that we’re available 24/7, you will always obtain support without delay. Depending on the specific question or issue, we will give you more details, resolve the problem if it has been caused by something that’s within our reach or tell you what steps to take in case you have to configure some setting for an Internet app that we can’t access. You can forget about waiting for a whole day for each and every reply. As a matter of fact, in the majority of cases we reply to tickets and emails within no more than twenty-twenty five minutes.