A 99.9% Server Uptime
The major advantage of developing your own hosting platform is that you don’t need to be worried about compatibility issues – you set up a specific set of software tools in such a manner as to be compatible with a specific set of hardware elements. The outcome is something a whole lot more steady and reliable, since there are fewer possible chances of failure. We have set up our cloud hosting platform atop time–proven hardware components together with a strongly tweaked version of SELinux in an attempt to create a fully secure home for your personal sites.
That’s the reason why, with all our Linux hosting packages we offer a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on first–class hardware manufactured by Juniper. Besides, on each single router, we have configured a firewall with an intricate set of rules in order to sift all fishy requests.
In this way, in each of our datacenters – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe and in our data center in AU, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done just about everything to lessen all potential risks with our cloud hosting packages and even though we offer outstanding tech support, there are cases when the client is just not content with what we offer. Or he needs to upgrade to a more powerful web hosting solution, like a VPS server or a dedicated server.
That’s the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not fully happy, we will give you your money back.
24/7 Technical Support
In case you run a hosting company, your customer service technicians are of crucial importance. Because of this, we’ve mindfully assembled a highly professional team of support engineers, each with many years of practice behind his back. With their help, our company offers 24x7 support with each of our hosting packages.
And not only that, we offer a 1–hour response time guarantee. All technical support tickets are answered in less than 1 hour and our average ticket response time is well under 20 minutes!