A One–Hour Support Ticket Response Guarantee
We provide a sixty–minute response warranty for each support ticket or email that you send to the client service staff. We will quickly reply to all general questions and forward right away the issue to our server admins if any further assistance is needed. If you order our Managed Servers package, we’ll perform any of the included server management tasks at a time that has been agreed upon earlier.
A Top–Notch Customer Care Service
Should you require help while working with our Web Hosting Control Panel or with any of the apps that we’ve installed on the dedicated hosting server on your behalf, do not hesitate to get in touch with the customer support staff anytime through the ticketing system. In addition, should you require help administering your dedicated hosting server, you can order our Managed Servers package, that includes OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and rebooting services, data backup hard disk space, etcetera.
A User–Friendly Help Area
We have equipped the Web Hosting Control Panel with an extensive knowledge base, which includes elaborate explanations of its features and functionalities. Besides, we have shot in–depth video tutorials that will further teach you how to carry out a particular task or solve a regularly experienced problem. All the instructional articles and the tutorial videos are easily accessible from each section of the Web Hosting Control Panel via the Help and Videos buttons located in the upper right corner.