Customer Support Channels
A 1–hour Response Guarantee
Our user assistance crew is taught to fairly quickly address all our Linux hosting customers’ problems and help requests. Through our ticket system, it will be possible to share your inquiry and a support team representative will most likely return to you in less than max one hour. In fact, practice has demonstrated that the regular reaction period is Twenty minutes.
A Top–quality Support Service
You can write to us 24x7x365 with any concern you’ve got relating to our services. We’ve got technicians available at all times to offer solutions whenever required. You’re able to use the ticketing system or post an e–mail at any moment, or grab the phone or use the live chat during working hours.
An Intuitive Help Section
We have included a substantial information base into the Control Panel to help you to obtain helpful step–by–step directions anytime. Each area of the Control Panel features its own contextual help area presenting a list of how–to articles. We have also made video lessons to offer you with a greater visual representation of the simplest way to accomplish any presented task.